FREQUENTLY ASKED QUESTIONS
Choosing the right fuel for your fire doesn’t have to be complicated. We’ve put together answers to some of the most common questions about our Namibian hardwood charcoal, firelighters, and firewood, including storage tips, sustainability, deliveries, and bulk orders.
If you don’t find what you’re looking for, or if you’d like advice on the best products for your braai, fireplace, or heating needs, we’re always happy to help. Give us a call or send us an email and our team will gladly assist you.
Which type of wood is best for braais and which is best for heating?
For braais, dense hardwoods like Sekelbos, Kameeldoring, or Bushveld mixes are ideal. They burn hotter, longer, and produce minimal smoke, giving your food that perfect, natural smoky flavour. For heating indoors, choose properly seasoned hardwoods that provide a steady, long-lasting burn with minimal smoke. Softwoods burn quickly and can create creosote buildup, so they’re not recommended for indoor use. Always use dry, chemical-free, sustainably sourced wood for the best results.
Which type of wood is best for braais and which is best for heating?
For braais, dense hardwoods like Sekelbos, Kameeldoring, or Bushveld mixes are ideal. They burn hotter, longer, and produce minimal smoke, giving your food that perfect, natural smoky flavour. For heating indoors, choose properly seasoned hardwoods that provide a steady, long-lasting burn with minimal smoke. Softwoods burn quickly and can create creosote buildup, so they’re not recommended for indoor use. Always use dry, chemical-free, sustainably sourced wood for the best results.
How should I store my wood and charcoal?
To keep your wood and charcoal in top condition, store them in a dry, ventilated area. Keep them off the ground and protected from rain or moisture, as wet wood burns poorly and produces more smoke. For charcoal, a sealed container or covered area works best to maintain dryness. Proper storage ensures clean burning, longer-lasting fires, and better performance every time.
Charcoal vs briquettes – which should I use?
- Lumpwood charcoal is all-natural, burns hotter, and gives a flavourful, authentic braai experience.
- Briquettes provide a consistent, steady heat and are ideal if you want predictable cooking times or longer fires without constant tending.
Both are made from sustainably sourced Namibian hardwood and are chemical-free, so you can choose based on your cooking style and convenience.
What does “sustainably sourced” mean?
“Sustainably sourced” means our wood and charcoal come from responsibly managed forests or woodlands, where harvesting is controlled to allow natural regeneration. We focus on using dense, renewable Namibian hardwoods, often removing invasive bush species while supporting local communities and biodiversity. By choosing sustainably sourced products, you enjoy a chemical-free, eco-friendly fire while protecting Namibia’s natural landscapes.
Do your products meet South African safety standards?
Yes! All our products, including firewood, charcoal, and firelighters, meet South African safety standards. This ensures they are safe to use in homes, fireplaces, braais, and outdoor cooking, giving you confidence in every fire you light.
Do you deliver? Which areas do you cover and what are the fees?
Yes, we deliver throughout the Western Cape. Delivery fees are quoted based on your order size and location, so we can give you an accurate cost before you place your order. Call or email us to arrange your delivery and get your firewood, charcoal, or firelighters delivered right to your door.
Do you offer preferential pricing for bulk orders?
Yes! We are happy to consider bulk orders and offer preferential pricing depending on quantity. Please get in touch with us with the details of your order, and we’ll provide a tailored quote.
I’m not in the Western Cape — do you have stockists in other regions?
Yes! If you’re outside the Western Cape, let us know your location and we can connect you with stockists in your area. We’re always looking to make our sustainably sourced products available to more customers across South Africa.
Are you looking for agents in other areas?
Yes! We are actively expanding our business into other regions. If you are interested in representing Friendly Fire in your area, we’d love to hear from you. Please get in touch to discuss opportunities.
MAKE THE BETTER CHOICE FOR YOUR NEXT FIRE
Better fires start with responsible sourcing.